Product Quality & Certification
Q:Is your jewelry metal all sterling silver?
Yes, all our jewelry is made of solid S925 silver material.
Q:What grade of moissanite do you offer?
We Provide D Color VVs1 grade Moissanite
Q:Are your moissanite stones GRA or GIA certified?
For moissanite above 0.5 carat, we can provide GRA certificate.
Update for US Customers:
As of May 2, the US government has officially canceled the tariff-free policy for orders under $800 from China. This change means significantly higher import costs due to the newly imposed tariffs.
To help offset these additional expenses and protect the interests of our customers, we’ve adopted a balanced approach. For customers in the US, our shipping fees now include prepaid tariffs From May 1, 2025, so you won’t need to worry about unexpected customs charges.
However, to maintain this balance, we will no longer provide GRA certificates by default to new US customers From May 1, 2025. If you still require the GRA certificate, please reach out to us.
Q:Do you provide certification or a warranty for your jewelry?
We provide a limited warranty. If you find any quality problems with the product within 10 days after you receive it, you can take a photo or video for us to confirm and we will refund or replace it with a new one.
Pricing & MOQ (Minimum Order Quantity)
Q:What is your wholesale price per piece & Do you offer bulk discounts?
We provide different discount prices based on your order amount. For specific discount policies, please refer to:
https://wholesalejewelryusa.com/wholesale-policy/
If your order is over 1000 USD and you make a second purchase, we will give you an additional discount based on your purchase frequency and previous order amount. Only for TT payment.
Q:What is your MOQ, and can I mix different designs to meet the MOQ?
We No MOQ. We support mix wholesale. The wholesale orders discount varies depending on the order amount.
Q:Do you offer sample orders? If so, what is the cost?
Yes, we do offer sample orders.
We support sample orders. Sample orders below $500. You can directly register an account and purchase online.
https://wholesalejewelryusa.com/register/
Customisation & Branding
Q:Do you offer custom packaging (jewelry boxes, pouches, certificates, etc.)?
Yes, we support it. But customized packaging MQQ 500.
Production & Shipping
Q:How long does it take to produce and ship bulk orders?
For orders, standard processing time about 3 business days and common shipping typically takes 7-14 days(Limited to Southeast Asia, Europe and North America). We do offer express shipping options(such as DHL,UPS,Fedex etc), with delivery within 5-7 days, depending on your location. Additional fees apply for express shipping.
Q:What shipping methods do you use?
We work with 4PX, the top cross-border logistics partner in China. They can provide a variety of economical and fast shipping methods. Including DHL, UPS, Fedex, etc.
Q:Do you assist with customs clearance and provide necessary import documents, for example for Uk?
Yes, we will provide the necessary customs clearance documents to customers to assist with customs clearance.
Q:Do you provide a product catalogue?
You can download our product catalog through the following link.
https://wholesalejewelryusa.com/download/catalog.zip
Note:
The catalog price is not our final price. Depending on your order amount, we can give you different discount.
Q:Do you provide logo engraving service on jewelry?
Branded engraving is also available.But this is an additional service. We will charge an additional fee of $1-$3 per piece depending on the number of engravings and the complexity of the logo.
Q:How to buy?
If you only buy samples or orders less than $1,000, you can directly register a wholesale account and buy online.
If your order amount exceeds $1,000 and you agree to pay by TT bank transfer, you can select the style online and submit the order, but you don’t need to pay online. We will see your order product information, make an Excel Sheet to give you an additional discount, and then pay by TT transfer.
Of course, you can also check our product catalog, tell us the product SKU code and quantity, and we will give you an additional discount in the same way.
Payment & After-Sales Service
Q:What payment methods do you accept?
1) PayPal
2) MasterCard, Visa, or Discover card (via Paypal)
3) Bank to bank wire transfers (T/T)/ ACH/EU
100% TT bank transfer in advance/ accept Paypal when low $1,000;
Sale Tax ?
We do not add any additional charges or taxes .
Possible additional costs to you may include:
1.Bank transfer charges,
2.Paypal processing charges
3.Any import duties that are levied at customs.
Q:What is your return or exchange policy for defective items?
We provide a limited warranty. If you find any quality problems with the product within 10 days after you receive it, you can take a photo or video for us to confirm and we will refund or replace it with a new one.
Q:Do you offer after-sales support for bulk buyers?
For wholesale customers, we only make a small profit. We cannot provide unlimited liability for a long time.
If any quality problems are found within 10 days of receiving the item, we can refund or replace it for free. If it exceeds 10 days and needs repair, you can send it to us and we may charge a small repair fee.
But in reality, due to the good quality of our products, we have many repeat customers and rarely encounter quality complaints. If there are a few quality problems, according to the wholesale purchase history, we will negotiate and solve any quality problems even if it exceeds 10 days.
Other:
Do you have all your products in stock?
Yes, we have a lot of inventory. Most of the products are in stock, but some small styles are occasionally out of stock.
How to handle out-of-stock items?
1) Help to choose same item(s) of other color(s) or same style hot items instead
2) Refund
3) Contact buyers
4) The balance is stored in Your Account for use on future purchases
Shortage or Damaged items
If you received your order,have any shortage or damaged items , Please report them within 3 days via email. If confirmed by us , you will get full refund or replace!.
Use Nickel or lead in your products?
No, all our products are nickel and lead free.